Same here. Products used:I signed up for a virtual office space. We have sadly been with Regus since 2013. Sometimes they don't see my payments and kick me out of the system. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Best wishes, Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They denied any responsibility for their system malfunction. Meeting Room Rental | Conference Rooms For Rent - Regus {Name of the recipient} Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. Doing so will take you to a sign-in page. Customer service left me on hold until the company closed then hung up the phone. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. This is a terrible company only looking to steal from you, Hi Jason, thanks for letting us know about this. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. In the next paragraph, you should ask the authority for confirmation of cancellation. I cannot wait to advise every person that I can against engaging with this organization. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Unrivalled workspace. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. I checked my email and didn't see any confirmation emails from Regus. I tried a one-month subscription and it has been literally impossible to cancel. myRegus asks for Credit Card as well as DragonPass in Payment Details. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Best regards, Today Sandra replied to my messages on both message boards and via email. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Kind regards, Besides, the facilities provided by you are also impeccable. This answer was rated: . Lorraine Brule Hi Jody, What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? Find workspace. PDF These General Terms and Conditions apply to Office/Co -Working - Regus STAY AWAY FROM REGUS, Join Regus if you want to lose your money. Please log on to your online account and check that your phone number and email address are correct. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. Your email address will not be published. Great discounts. How regus allowed to get away with their hidden automatic renewal. They will ignore your requests and continue to bill you. It is also worth checking that our emails are not landing in your spam folder. Once they sell you something that will be the end of you being treated as a valued customer. Regus Online Account This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. The reps refuse to escalate blatant misconduct on their part to their management. Horrible Customer Service and Billing Practices! At the end of your contract, they will automatically renew you without a signature and without consent. The opportunity. If it has been longer than 30 days, please get in touch so we can investigate further. No one would contact me over the phone. This company has the worst customer service I have ever experience in my life. No refund/credit if less than 10 days. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. I have been renting an office space at Regus in Kings Hill for over 12m now. Click End Membership. Go anywhere but here, Hi Eric, thanks for reaching out. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? *T&Cs apply. We are a seasonal business and up until this year it worked for us. Mailforwarding, Hi Martin, Prices are subject to change and will vary depending on the specifically selected products and services. due to insufficient funds. Gain trust and grow your business with customer reviews. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. Copyright 2023 Community Evangelical Church. The company left an official comment on this complaint. When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. I have received a GBP14.75 charge after registration. This place are the worst of the worst. Did yours get refunded? This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. As you can see from your statement of account, available online (e.g. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. If so I might cancel my Regus ASAP as to not forget. I am sorry if you feel this way. I read all the negative reviews here and I agree So when it"s important for them to sell you, there is a person to speak with. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Transparency is very important in everything that we do. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Get A Quote. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Your email address will not be published. This is not the case. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. If you need further help, pleasespeak with our team member who is already in touch with you. Press J to jump to the feed. Ts and Cs apply. Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Your days must be used within the month they are allocated. The process is anything but"efficient, ""simple, "or even clear. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. This sub is not for advertisements! Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. The answer is: it depends who you ask. If processed correctly online, we would not be able to ignore your requests. Connecting your device to a video conferencing-enabled meeting room. Its clear from reading your comments that the main reason for your review is that of your agreement. This company is completely disorganized, and crooked. For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. I have stopped all payments since then due to loss of job and relocation for school. Thanks for the heads up on this. Regus flagged this review for containing harmful or illegal content.Read more. I have been charged for restoration fees even though the office was not restored at the time of my move in. Our invoices are due on the payment date that is displayed on them. We use cookies to improve your experience and deliver personalised content. She basically copied and pasted the same response she has given to other customers about the terms and agreement. Setting up an automated payment is straight forward and can be done through the online portal. This is a very unprofessional way of handling the situation as this concerns health and safety. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. One such way weve used before, is going through the Gourmet Society x DragonPass portal. Access our extensive global network of business lounges, coworking areas, or office spaces. Service 110 Value 107 Shipping 48 If your home club is closed, please contact our member services department. You can call, but they don't know what's going on and have little to no authority to fix the issue. ive been trying to get my money back ever since. Professional rooms for your next training session, interview, or pitch, wherever you need it. The furniture they provided had locks on some of them and the staff had no idea where the keys were. hb```a`` You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. Termination or breach of the contract prior to the In conclusion, careful when u sign with regus. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. You should receive your refund within 30 days after your end date. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. Your email address will not be published. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Michelle Spire I have a Regus lease and have been trying to cancel the agreement I highly recommend Regus for your professional work. THINKPODs are available only in selected locations. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. Lorem ipsum dolor sit amet, consectetur adipiscing elit. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. And that`s why I decided to write this post because. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). Let's find the right workspace for you. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. Were clear about this from day one. Once a class has ended, no changes can be made . A member of my team has already contacted you and discussed the situation. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Unfortunately not. For a company as big as Regus to not have a complaints procedure this is appalling. Give your team a place to focus, thrive, and grow, while we take care of all the details. Can I change my membership after Ive signed up? Im sorry if you felt the need to escalate this. DO NOT TRUST THESE FRAUDSTERS Lorraine Brule They charge your card for amounts more than stipulated on invoices! It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. Manage all of your workspace and business needs. All of our services and costs are detailed in the agreement you signed. 25% off. I will be taking legal action if this is not returned within 28 days (31/03/2023). Guests are not included, so anyone entering with you will be charged US$31 per person. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. We have been complaining for almost 2 months about a heating issue at our office since we moved in. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. + Free Sample of Insurance Cancellation letter Template. Offer expires 08/31/2014. Please fill in your details and a member of our team will contact you shortly. We had to request our retainer (deposit) of over $6000 at the end of our lease. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Thank you, It then states that you must provide this written notice at least three months before that end date. It then states that you must provide this written notice at least three months before that end date. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? i want to cancel they said i cannot. Is a Regus Gold Membership a Worthwhile Elite Benefit? Paid for parking online and have now received parking ticket from private company. GO LITERALLY ANYWHERE ELSE. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. Lorraine Brule I hope youll continue to serve more and more people and make their life happy and prosperous. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! they charged me twice and theyre being difficult.. please help. I understand that youre disappointed, and Id like to help. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Where appropriate, well also take steps to prevent the situation from happening again. Thank you for your consideration. They answered us and asked us to show them an email we had sent with the specifications of the machines. Your language and other settings can be amended through your online account i. E., myregus.com. The temperatures in our office are 31 degrees and up everyday for the last few months. Regus Online Account. Tip for consumers:Stay away from this company!!! i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. This review was chosen algorithmically as the most valued customer feedback. Won't be a good idea until they change their management. hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. We have tried to explain how our agreements work. Sandra Melody Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. Sandra Melody Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. but when u need support / CS to talk and solve ur problems its literally non existant. Are there other similar companies to regus that are less expensive or better?