When can I use my concessionary bus pass in Gloucestershire? Alternatively, you can renew your pass online. I have applied for my new bus pass, what should I do with my current pass? Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. You will receive your pass by post within 5 working days. However, you may not be allowed to use your bus pass on night buses i.e. See. Strong passwords contain 10-12 characters and combine uppercase and lowercase letters, numbers and symbols. If you haven't received a letter, we will send your new pass out automatically at least 2 weeks before your old one is due to expire. "Our system now generates new passes automatically at least a fortnight before the current pass expires so pass holders don't need to do . The pass is valid for the journey being undertaken, for example at the right time of day. Can I use my bus pass on Park and Ride Services and Airport Transport Services? Please let us know if you no longer require a bus pass. five years Applicants can enter in their postcode online and will be given the contact details of their local council. For further information see www.gloucestershire.gov.uk/fairprocessing. Please note you will require your customer number to complete the form (This can be found on your renewal letter). Gloucestershire County Council offer the Statutory Scheme, as required by law, which is Monday to Friday 9:30 am to 11:00 pm* and all day Saturday, Sunday and Bank Holidays ( but not on the late-night buses, after 11 pm)*In some rural areas where there are very limited bus services customers may be able to use their pass on a bus before 09:30 am. Residents in Telford and Wrekin whose bus passes are due to expire are being advised that they will be renewed automatically. Have you moved? The cookie is used to store the user consent for the cookies in the category "Analytics". The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. The cookies is used to store the user consent for the cookies in the category "Necessary". Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. If you've had a concessionary bus pass for the last five years, you might . No, your bus pass cannot be used on National Express services. State pension claimants who apply directly through their local council should be aware. We cannot accept applications any earlier than 2 weeks before you become eligible for an older persons bus pass. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. You should allow 6 weeks for your application to be processed. If you have moved since your last bus pass was issued and have not notified us of your change of address, please take evidence of your current address (eg council tax or bill, bank statement) to a participating library to arrange for a renewal pass to be issued to you. If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. If your pass has already expired you can still renew your bus pass. You can make updates to the following details before your bus pass renews: your appearance. Further information. Lee This can be done online or at a participating library. www.gloucestershire.gov.uk/fairprocessing, Age - they need to have reached the pensionable age for a woman irrespective of whether they are male or female, You have not used the bus pass within the last 13 months, You have only used your bus pass in London where the bus passes are not recorded on the Oyster ticket machine. Collecting an application form from your local library. Renewing, updating or cancelling a bus pass. You should have receive your renewal form by mid-February. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. . Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. The eligibility for an Older Persons Bus Pass is set by the Department for Work and Pensions. Your older person's bus pass is valid for four years. 4 Apply online. Are senior bus passes renewed automatically? Applicants whose pass was issued due to a disability will continue to be automatically renewed. http://www.nowcard.org/nowcardfaq.asp#FAQ23. Blackpool: What is the cause of the card not working? Other Scottish passes arent accepted on the trams. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. If you have a disabled persons pass which is due to expire in March, we will write to you to tell you how to renew it. The cards offer older and disabled people free travel in the capital Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. Click or tap the rating which best represents your experience. If we send the bus pass to your old address, there will be a 10 fee to send a replacement to your new address. Please provide them with as much detail as possible about the journey you wished to make. If your pass went to your previous address we will require proof of your new address to update your record (see link http://www.nowcard.org/nowcardfaq.asp#FAQ23) and if a replacement is required you will need to pay the 10 fee. Continuing eligibility for a pass issued due to a . who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. You won't need to renew your bus pass when it expires. However, GCC has not been involved in this. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. Call us on 0345 200 0388 for an application form or for assistance completing one. Completed renewal forms will be processed and new vouchers issued approx. What should I do? Blackburn with Darwen: You must let us know if you have changed address over the last 2years and your bus pass is about to run out. But opting out of some of these cookies may affect your browsing experience. We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. Under normal circumstances, you can travel free if you board the bus between 9.30 am and 11 pm on Mondays to Fridays and any time at weekends and bank holidays. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. What do I do about my concessionary bus pass? Please note the Bus Pass system is separate to other Council systems and requires its own login information. The expiry date will normally be five years from your birthday. Older persons concessionary bus pass application - PDF(0.6MB), Disabled persons concessionary bus pass application - PDF(86.2KB), Concessionary Pass Terms & Conditions - PDF(35.2KB), Scheme Definition - 2017-18 - PDF(156.1KB), Arrangements for Reimbursement - 2017-18 - PDF(136.8KB), TTRO application advice and planning a road closure, Public Rights Of Way User Satisfaction Survey, Intelligent Transport Systems / Traffic Signals, Wall-mounted street light replacement programme, Interactive Maps and Live Travel Information, Temporary housing signs for development sites, Real-time information for connected vehicles, Money-saving tips for travelling around on an e-scooter in Essex, Money-saving tips for travelling around on public transport in Essex, Money-saving tips for travelling around on two wheels in Essex, Karina Izod, Cycle Training Administrator, Travelling around on two feet for free in Essex, Essex, Southend and Thurrock Authorities: Companion Passes are valid in these areas. March 2023 renewals. Copyright Lancashire County Council 2022. It is being used by the person whose photograph and name appears on the pass. The day and date you experienced difficulties. If you haven't received a pass 2-3 weeks before renewal you can try to renew online or contact us if you are unable to do so. Older Person's bus passes will be renewed soon. What do I do with a bus pass which is no longer needed? If you have moved address since receiving your bus pass, please notify us of your new address . The renewal process for bus passes and travel vouchers depends on whether they are age or disability-related. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. If you have not received your renewal form, please contact our information line on 0345 600 0659. For further information see. So, to find out if you're eligible and where to apply, get in touch with your local council. Older person's bus pass renewal. If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. These cookies ensure basic functionalities and security features of the website, anonymously. There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. These cookies will be stored in your browser only with your consent. Essex County Council is required to ensure that it only issues passes where it is satisfied that the criteria has been met. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. It does not store any personal data. Using your card. Companion passes are automatically renewed at least 2 weeks before they are due to expire. Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If you have any problems using your card, it will be necessary for you to contact the bus company directly. My age-related pass has now expired but I have not received a new one. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. for staff to amend your details and arrange for a renewal pass. For those people needing to apply for their renewal this too can now be done byApplying online. Please ensure that you keep us informed of any changes to your name or address. You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. Customers will receive their new pass to the registered address at least1 week before their current pass expires. If your card does not scan the driver should accept it providing that it's in date and the photograph is valid. Update or cancel a card. You can apply for a disabled persons bus pass if you are a Medway resident. Find out more about an igo card. If you currently receive Travel vouchers you will receive a renewal form at your registered address. If you have not received this letter, call us straightaway on 01452 426265. Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. Auto-renewal for an older person's bus pass. If you do not receive your new pass please contact our information line on 0345 600 0659. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. Learning impairment that has resulted in an arrested state of development before adulthood. You can find the following on this web page: Your bus pass is valid in the following locations at the following times: An Essex companion pass is available for those who have difficulty travelling without assistance. If we are able to confirm your details from existing Council records, your bus pass will be automatically renewed and your card should be received one month prior to expiry. As required under the Gloucestershire Terms and Conditions the Gloucestershire pass should be returned to GCC, return address is on the back of the pass. Higgins, Telford & Wrekin Councils Customer Services Manager, said. You can renew your pass by completing an online renewal form below, by contacting our information line on 0345 600 0659 or by writing to us at SCC Free Travel Bus Pass, PO Box 212, Waterlooville, PO7 6ZN A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. What are the 3 most important parts of a motherboard? Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. On National Rail services in London, travel free after 9:30 weekdays, and any time on weekends and public holidays. Our current pass expires so pass holders dont need to do anything, just wait for a Only passes issued by City of Edinburgh Council work on the trams as theyre funded by the council. By clicking Accept All, you consent to the use of ALL the cookies. However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. I have not had an automatic renewal what do I do? You can start using your new pass immediately, just like you would with a new debit or credit card. Do not include common words or names. You also have the option to opt-out of these cookies. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". It is no longer possible to change your delivery address, replacement charges may apply if pass is sent to an old address. If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383. "With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. You can renew your bus pass up to 8 weeks before it expires. If you do not receive your new pass, or have changed address since your last pass was issued, please contact our information line on 0345 600 0659. If you have moved house since the last time you were sent a bus pass, you will be able to tell us about your change of address at the same time as renewing your pass. You can find your renewal code located in the box towards the bottom of your renewal letter. This will be. This might be a letter confirming your eligibility and asking if you wish to renew. What should I do? Tyne and Wear residents whose concessionary travel card (free bus pass) expires in the next few months are being warned they need to fill out an application form to get a new one. There is no need to contact us until we get in touch with you. Can I use my bus pass on Night Buses, such as N94 (Chelt to Glos). Please note we cannot assist with applications or replacements on this number and you should call0345 200 0388 if your query relates to a bus pass. I currently have a disability-related bus pass with companion entitlement. Most young disabled (under 16) pass holders should have received a short form to return. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we can update our systems. If you email us please confirm your date of birth and current address in the email so we can fully check our records.