At Brussels Airport, extra baggage, for example, can only be paid for at check-in by debit or credit card. Our top deals tailored to you, straight to your inbox >Sign up for offers. For more information, consult the website of the Belgian government (. Thank you for your understanding in these exceptional times. If you booked prior to 16 February 2022, youll need to check what Virgin Atlantics policies were at the time of booking, via their Earlier Policies on the No Change Fees policy webpage. Transfer your booking up to the date that the balance for . Have had a negative PCR test - Certificates based on a RT-PCR are valid for 72 hours . For bookings made on or after April 6, 2020, consider the risk of the coronavirus (COVID-19) and its associated government measures. Do you think that TUIs cancellation fees are quite high? More information can be found. Deze advertenties worden zo waardevoller voor uitgevers en externe adverteerders. Don't travel if you have symptoms of or have tested positive for COVID-19. We do not offer trips to all destinations yet, because of the strict entry conditions that are still applicable in several countries (e.g. You have to state the means of transport you have used. Marella Cruises sailings on Marella Discovery and Marella Discovery 2 due to depart on or before 31 July 2021. No, you have to be fully vaccinated in order to travel to certain destinations without having to take a corona test. Please take into account that you have to retain or upgrade your insurance products. Many people are not aware of this, but you have another option sell your holiday to another person and get your refund that way. Do you want to travel in Europe with a vaccination certificate? If you cant travel for any reason (including testing positive for Covid-19), Wizzair will not offer a refund or fee-free rebooking unless you originally chose the Wizz Flex flight option when booking. Airlines currently offering travel flexibility This . You will be responsible for paying the amendment fee of 25 per person. Unfortunately, it is temporarily not possible to purchase tax free products like cosmetics and perfumes. Sell your holiday here on SpareFare. Now you have to pay at least 45 (around 37.50) if you want to change your flights depending on the route and travel dates selected, plus any difference in fare. It also applies if Tui identifies restrictions in a destination, introduced after the booking is made, that will 'significantly impact' your enjoyment of the holiday. At some destinations, an exception is made and testing is not obligatory if you are fully vaccinated or have recovered from COVID-19. Visit TUI directly for more information on fee changes and to view their Guide To Our Amendment Fees and their terms and conditions. VisumCentrale processes each file separately and will try to give you all necessary information as quickly as possible. You'll always find the latest information on the FCDO website and on our 24/7 Travel Alerts page . The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. If you cancel altogether more than 14 days before your flight is due to depart and want a refund, you will be charged 60 (51) per passenger, per flight. When you pay you will be supplied with an ATOL Certificate. For more information, consult the website of the Belgian government (https://www.info-coronavirus.be/en/), the website of the Federal Public Service Foreign Affairs (https://diplomatie.belgium.be/en) or the embassy/consulate at your destination. If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. To change the names of the passengers on your holiday, you need to contact TUI directly. In that case we ask you to contact our TUI fly Customer Service Center: They will gladly make the booking for you. This applies if you or someone in your party tests positive; if you're officially required to self-isolate; if there's a local lockdown in the area you live in and you're unable to travel; or if vaccination, testing or quarantine requirements have changed since you booked and you are therefore no longer able to travel. EasyJet and TUI have updated their policies on rebooking flights and holidays after travel rules were changed to prevent the spread of the Omicron COVID variant. If the price of the new flight is higher, we will adjust it to the original price. Absolutely! After all, the safety of all our customers and employees is our top priority. If you booked a flight for which TUI fly is not the operating airline, you will need to contact that airline or your travel agency to discuss your options. Our website contains information for each country as to the available destinations (more information is available at https://www.tuifly.be/en/corona-measures) and the measures that have been taken (more information is available at https://www.tuifly.be/en/flightinfo-corona-measures). Easyjets latest Travel Restriction Protection policy offers some protection against Covid disruption until 31 December 2022. You dont need to contact us yourself. We ask you to check in online prior to your flight if possible. Please note: you should take into account the fact that the suppliers terms and conditions may change at any time. VeriFLY is an app that checks your COVID-19 health documents before you travel so you can check in online and get through the airport quicker. This page https://www.tuifly.be/en/corona-measures contains an updated overview of the destinations we offer. Have you booked a TUI holiday in the United Kingdom and want to cancel, change or transfer it to someone else? Are you travelling back to Belgium from a European destination? While a number of holidays have resumed following the lifting of lockdown restrictions . REFUND CREDIT. If your flight is operated by an airline other than TUI fly or by one of our partners, you should check their website prior to your departure. Crystal Ski Holidays is a trading name of TUI UK Limited, a member of TUI Group. . By clicking Agree, you give your consent to the installation of all cookies described above. Booking Terms and Conditions. By clicking a link you are consenting to this. Did you book a transfer with HolidayTaxis at your destination, but your trip has been cancelled? You will not have to pay the difference. At some destinations, you do not need to have a test taken if you can prove that you recently recovered from COVID-19. If you booked a flight via an online travel agent or a facilitator (i.e. All travel policies we looked at offer some element of protection if your holiday is disrupted by Covid - however, the degree of cover varies significantly between providers. You may have won a TUI fly MARK voucher in a competition, for example. You will then receive the certificate by post a few days later. You will receive a refund within 2 weeks. The termination fee depends on how many days before the booking you inform TUI of your cancelation. You can consult the measures and safety regulations imposed by TUI and at the destinations here: https://www.tui.be/nl/corona-maatregelen-bestemmingen. International travel this summer is looking uncertain (Image . Lots of our package holidays use the airline of our sister company, TUI. If you paid for a seat reservation, you will receive a separate voucher. rebook your tickets if disruption or Covid rules derail your trip. We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed. Any closer to the departure time and the cost increases to 83 (71) per passenger, per flight. If your test before your departure is positive, we advise you to contact your cancellation insurance to discuss the possibilities. You can use this residual voucher when you book your next flight. We recommend checking the benefits of travel cancellation insurance in the current situation. Here, you'll find info on what you need to do to comply with the entry requirements for the country you're travelling to. If selling your holiday sounds like a great idea, but you dont have a friend who wants it, read below to find out how SpareFare can help. During the period in which the measures taken are adjusted by the authorities in a holiday destination and by the Ministry of Foreign Affairs in an affected area, Before and after the period during which negative travel advice is given for an affected area, For future trips to destinations not affected by the coronavirus at the moment, but where the situation may change in the near future, For France: 0899 190 043 (max. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. See Travel Aware page - for travel advice from TUI. Regardless of vaccination status, you'll no longer require a test, won't need to show proof of vaccination, or complete a Passenger Locator Form. How to COVID-proof your trip. Een gedetailleerd overzicht van alle cookies die we gebruiken kan je raadplegen via Verklaring over cookies. With TUI you can now book your whole holiday or just the bits that suit you - just the flight, your accommodation, your car hire and much more. If you change your booking, the premium will be deducted from the new travel price. TUI Lakes & Mountains holidays to Switzerland, due to depart on or before 30 June 2021. TUI, COVID and cancel/rearrange. If you don't book a flexible rate, you may not be entitled to a refund. If your flight has been cancelled but if the same flight is available on another day of departure, it's possible to book this flight at the price you originally paid. has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID . TUI fly is your trusted partner for safe travelling. The insurance company will make a 75% refund of the cancellation costs. If you cannot wear a mouth mask on the aircraft for medical reasons, we ask you to take the following measures: We request that you consult the website of the airline concerned to know more about the measures you have to take if you can't wear a face mask on the plane for medical reasons. No entry requirements COVID-19. If you decide to cancel and request a travel voucher, you have until 30 September 2023 to use it. This applies to all cancellations including for medical reasons. You should be aware of the fact that access to the airport can be denied if you or one of your travelling companions have symptoms prior to the flight. MARTIN Lewis is warning Brits booking trips abroad this summer to check the small print or risk losing the cash if the trip is cancelled. TUI has changed its refund policy following the Foreign and Commonwealth Office 's recent announcement advising Britons against all but essential travel due to the ongoing coronavirus pandemic . TUI allow you to transfer your holiday in the name of another person. Explore our updated policies on vaccination and testing, our partnership with world-leading health inspectors Bureau Veritas, and our new well-being protocols, carefully designed to protect everyone on board . See Travel Aware page - for travel advice from TUI. Unfortunately, we cant allow you to board the plane if you are not in the possession of the correctly completed and stamped documents. If you want to book this flight, you can contact our TUI fly Customer Service Center: They will gladly make the booking for you. Does this option interest you? "The conditions that are in place at the time you make the booking . You should take into account a processing time of approximately 6 weeks, due to the large number of requests. If you do not have a cancellation insurance or if your insurance does not provide sufficient coverage, you can contact our Customer Services Center. While you're away. This is a nice upgrade of our Platinum (basic) Cancellation insurance, which already provides coverage for the standard guarantees. Your file will be processed as soon as possible. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. For destinations for which it is not possible to check in online, we ask you to sign the TUI fly COVID-19 statement online and to pick up your boarding pass at the check-in desk at the airport. 28 August 2020. Find out which insurance companies offer the most complete Covid cover. The refund credit is valid as soon as you receive it and is issued to you if your holiday will no longer be able to go ahead as planned due to . 14/7 day policy: Travelers can get a full refund if they cancel at least 14 days before check-in and a 50% refund (not including the service fee) if they cancel at least seven days before check-in . Its possible that the country of your destination imposes the obligation on travellers to take a PRC test. If you dont want to travel to an affected area, you can cancel your trip. We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. You can amend your flights without a fee, or cancel and request a full refund if, in the 7 days before departure, the UK government places your destination on the red list and/or enforces hotel quarantine. If we need more details, we will contact you. See our frequently asked questions relating to COVID-19, covering both before you travel and while you're away, so you can book with confidence. Virgin Holidays has become the latest travel firm to cancel holidays after new coronavirus lockdown restrictions were imposed. Amendments to TUI bookings require you to pay an amendment fee that vary by holiday and type of amendment. TUI said: "We want to offer our customers flexibility and choice this summer, so where borders are open and FCDO advice allows travel, we will operate to those destinations as planned. More information can be found hereunder. Here, we answer all your frequently asked questions about COVID-19. We do everything we can to help you as quickly as possible. For Morocco: +212 5 22 63 46 00 (local tariff), For France: 0899 190 043 (max. ABTA No: V5126. Entry Requirements. If you cancelled your flight on your own initiative, you will not qualify for a voucher. You are allowed to combine several vouchers. This means that the new date of departure can fall after this period of one year, as long as the booking is made at the latest one year after the issue date. If you need to cancel your flight boo Can I cancel a flight I booked with Expedia? You will clearly see what documents are required for your destination! You will receive a voucher to book a new TUI fly flight. The pace of holiday bookings is slowing down after the emergence of the Omicron coronavirus variant, holiday giant Tui has said. You will receive a QR code after having completed the form. The value of your refund credit is the sum you paid for your original holiday less any amendment or cancellation fees you have paid and not including any extras like travel insurance and seat upgrades. A lot could change in terms of travel in 4 weeks between amending it to us travelling. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. You can find detailed information about the voucher and the conditionshere. Crystal Ski Holidays is a trading name of TUI UK Limited, a member of TUI Group. You can find an overview of all measures taken and changes applicable on board our TUI fly flights on the special web page https://www.tuifly.be/en/flightinfo-corona-measures. Sign up for FCDO travel advice email alerts, so you automatically receive the latest travel advice updates and travel requirements for the destinations you want to know about. You'll always find the latest info on the FCDO website and on our 24/7 Travel Alerts page. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. More information can be found hereunder. TUI has waived cancellation fees and is offering customers a 20% bonus if they choose to . You can check a carry-on suitcase or trolley weighing up to 10 kg and with maximum dimensions of 55 x 40 x 20 cm free of charge at the check-in desk or deliver it to the staff at the gate when boarding. By the end of March TUI was receiving 1.5 million calls a day to its contact centre, compared to the 5 million calls it would expect in a standard year. With Cunard you can book with confidence thanks to our flexible transfer policy, cruise protection, and travel insurance guidance. We advise you to check the latest updates shortly before the departure of your flight. If you are interested in an alternative flight, we will gladly discuss the possibilities with you. We're part of TUI Group - one of the world's leading travel companies. Articles of clothing (e.g. What's more, you can choose to book a Green & Fair holiday, and for every one of these bookings we also donate 1 per adult and 50p per child to the TUI Care Foundation. Changes can be made for any reason, whether you catch Covid-19 or simply dont wish to travel. As of 8 June 2022, BAs standard policies apply which means if you book now, you will be charged for making a change or cancellation. You can check the entry conditions of our destination on this page: https://www.tuifly.be/en/corona-measures. a PCR test, a PLF form, proof of essential travel, An overview of the travel formalities for each country can be found at https://www.tuifly.be/en/legal/reiseformalitaten. The issue date and the expiry date of the initially issued voucher will remain applicable. You can consult the requirements for your destination on our corona measures page: https://www.tui.be/nl/corona-maatregelen-bestemmingen. All TUI fly bookings made from 01/09/2021 until 30/09/2021 can change 1 time and free of charge up to 7 days* before departure, to any other destination or later date until 31/12/2021. Until that date, the existing rules for foreign travel will remain in force. However, you have to have a proof of vaccination. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . This is because the cancellation rules for these bookings are different. This way we will be able to travel together safely and without worries. You can choose another TUI fly website here. Upload them online during the online check-in and you will immediately receive your boarding pass. Wondering what documents you need for your destination? You can do this while you check in online, which is possible from 24 to 6 hours before departure. Some countries may impose temperature checks, health certificates, tests, certain nationality requirements and/or specific documents. For holidays departing until May 2022, under Tui's 'free changes' policyyou can change your booking without paying an admin charge for any reason up to 28 days before departure. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. The advice can change so check regularly for updates. TUI allows you to amend your booking and itinerary by using Manage My Booking in your TUI account. Call them at 0902 150 45 (0.75 euros / min). TUI, easyJet, Ryanair and Jet2 have different refund policies . Yes, you can cancel your booking but you are not guaranteed any refund for the money you spent in making the original reserva Can I cancel a flight with Thomas Cook? There's loads going on behind the scenes to make sure your journey's as smooth as can be - for example, they've got more standby aircraft available than ever before and have recruited more colleagues. Of course we hope you will opt for an alternative flight. Easyjets Freedom to change policy was in place until 31 March 2022, giving customers the option to change their flights for free up to two hours before departure, with the possibility to rebook new flights until September 2022. You can book this All-Risk insurance up to 57 days prior to your departure. If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. After you received the voucher, you can submit a request for a refund via https://www.tuifly.be/en/corona-voucher. Travel requirements. We should point out that all our passengers are responsible for their compliance with the health and admission requirements of the countries they travel to (including transit countries). You can book this All-Risk insurance up to 57 days prior to your departure. Just be sure to make the change before check-in closes for your flight. Luckily, SpareFare.net is here to help! This applies to new bookings made between 23 July 2020 and 30 September 2020 for travel between 20 August 2020 and 30 April 2021 using TUI Airways flights for TUI . Service on board has been adjusted so as to maximally limit contact. The traveller should inform TUI Airlines Belgium NV in writing of the cancellation before the date of the flight, with indication of the reference number of the booking (s). 1,34 per minute), They will gladly make the booking for you. Have you not yet reserved a seat? It is possible to do an antigen test. The Competition and Markets Authority (CMA) remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods . If you have a problem using VeriFLY, please check the following: VeriFLY is only available for use on selected routes - please check if you can use it for your journey This website will provide you with information on the protection that applies in the case of each flight before you make your booking. Suitable face masks are surgical masks as well as non-medical masks that are large enough to fully cover the mouth, nose and chin. However, the policy doesnt apply unless there is a travel ban. COVID-19 testing. TUI has updated their travel warning for passengers as the new Omicron variant leads to border closures and cancelled flights. The information on this page is updated during office hours, from Monday to Friday. Depleting cash reserves is a short-term impact but in the long term COVID-19 may spur drastic changes across the traveler landscape. Tui Airways has cancelled nearly 200 flights due to serve Manchester Airport between now and the end of June as the chaos faced by UK holidaymakers worsens. Your travel agent can give you more information. If it becomes necessary to cancel a prepaid or guaranteed reservation, you must cancel the reservation through our Site, contact our Call Center or the property directly by 6:00PM hotel time (4:00pm at some locations) on the arrival date and receive a cancellation number. We therefore advise you to check your mailbox regularly. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. Attention: a refund is only possible if you have not yet used the voucher. If you select plane, you need to enter the flight number, seat number and date of arrival. The table below outlines the amendment fees you must pay to TUI. When the authorities and ministries abroad communicate updates and have considerably stepped up the measures already taken, these areas are regarded as affected areas. TUI CMO Katie McAlister explained that even having set up retail employees to operate as virtual contact centres, there was no way the business could cope with the level of demand. For Covid related reasons you can also make a fee-free change right up until your day of departure. Featuring flexible changes, testing partners and a quality guarantee, the TUI Holiday Promise is designed to give you total peace of mind. Did you book an excursion, a football match, a museum ticket or another experience via GO TUI, but your trip has been cancelled? You can request this certificate via. *if possible. Other airlines including Wizzair wont allow you to rebook for free even if you test positive for Covid-19, unless you specifically opted for a flexible fare when booking. You can book online and enter your voucher number and unique code during the booking process. Tui customers due to travel to a red-list country can cancel and get a full refund to avoid hotel quarantine. However, Tui offers continued Covid-specific flexibility for holidays departing on or before 31 October 2022. EU Digital Corona Certificate (proof of vaccination, recovery or negatif test). The detailed terms and conditions can be found here. Our partners will do everything within their power to help you! You cannot cancel these online through your account. Thats because package holidays offer some financial protection. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. If you have booked one of the following holidays, you have to contact TUI directly (over the phone or through their website). If you booked a package holiday or a hotel only, visit the following articles: Check the safety and health and safety requirements of the airport of departure and arrival and always follow the instructions. If the same flight can take place from another Belgian airport of departure, the change is also free of charge. If you are returning from a non-European destination,regardless of the means of transport, must complete the Passenger Locator Form at the earliest 6 months prior to their arrival in Belgium. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. You can consult our corona conditions page to check whether this applies to your destination: https://www.tui.be/nl/corona-maatregelen-bestemmingen. Booking conditions. More information about the voucher can be found hereunder. The voucher is personal, you are not allowed to give it to someone else. Your travel agency can give you more information about this voucher. The book with confidence promise applies to bookings up to 21 August 2022. It pays to book with an airline that offers decent flexibility in its booking policy. Print the QR code or save it on a digital device and keep it ready at check-in. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything.