Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Helpful (1) Alice C. on 9/22/20 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. $5520 Service Retainer on file. Please remember that the retainer is refundable at the end of your agreement. Regus Office rented: Wisma Atria Singapore We have checked and cannot find any payment details set up in your account. The complaint has been investigated and resolved to the customer's satisfaction. *T&Cs apply. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Paid for parking online and have now received parking ticket from private company. BBB is here to help. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Get Regus reviews, rating, hours, phone number, directions and more. It is clean and smart and well organised. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? I was a customer with a licensing agreement set to expire on December 31, 2022. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. Hey Sandra and Regus, just return my retainer back then I would not post anymore! BBB reports on known marketplace practices. Your agreement end date is not until 10/31/2021. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! Regus does not communicate with customers via telephone. Manage all of your workspace and business needs. No staff available for contacting on the event day. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Do not delete my post, I will copy and paste it to spread again and again. Great discounts. I would love the opportunity to help further but havent been able to identify your account. I told you my account number is 9054006! Build an instant presence wherever you need to be, at prime business locations. Talk to an expert. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Don't be fooled by that. Originally, total costs 20k THB, but end up with 50k THB. Using our center address on your website is illegitimate without an active agreement between us. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Dont lie to customers. But when It comes to a refund retainer. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. Customer service is simply poor. DO NOT give them your payment info, DO NOT sign with them. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Regus are not transparent with their pricing. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. A member of our team will get back to you as soon as we have the details. The company left an official comment on this complaint. Avoid at all costs. So last week I logged in to cancel my membership. Such companies should not exist. This is a complete con, and scam through and through. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Thats no big deal, makes sense. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. They are scammers, and incredibly dishonest. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. 7. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. However, we will ask you to go through some security steps as part of our fraud-prevention policy. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. No staff available for contacting on the event day. Our invoices are due on the payment date that is displayed on them. I am a small business and cannot afford any of this. October 8 Office staff are always friendly. We found a responsible person where we inform her about the problem. The reason why we're asking all our customers to provide details online is to prevent fraud. A member of our team will get back to you as soon as we have the details. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. Repeated attempts to contact Customer Service have been blown off or ignored completely. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. Companies can ask for reviews via automatic invitations. I would love the opportunity to help further but havent been able to identify your account. However, we will ask you to go through some security steps as part of our fraud-prevention policy. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. We find it very unfair that for this reason you post a very visible, insulting and untrue review. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. The complaint has been investigated and resolved to the customer's satisfaction. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. BBB Business Profiles are subject to change at any time. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find event and ticket information. They charge an excessive retainer fee. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Customer service is simply poor. Hard revenue focused. Briana got my call. GO LITERALLY ANYWHERE ELSE. * All prices shown are valid at the time of inquiry, based on 24-month contracts. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Such companies should not exist. They said usually they will refund the retainer one month after the lease is over. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. Flexible Workspace Designed Around Your Needs. The additional increase in your monthly fee is due to the annual indexation. I sent an email to Briana and asked how my process going on? In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. We may have received incorrect data. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. I was using virtual office space. I would love the opportunity to help further but havent been able to identify your account. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. She replied to me by email that my case had been started. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. They charge your card for amounts more than stipulated on invoices! They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. I am so frustrated. At the end of your contract, they will automatically renew you without a signature and without consent. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. I will be taking legal action if this is not returned within 28 days (31/03/2023). I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Transparency is very important to us, and all services can be opted in/out through your online account. Get Regus can be contacted at (262) 832-3700. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Verification can help ensure real people write reviews about real companies. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. I still did not hear anything back from them. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. We find it very unfair that for this reason you post a very visible, insulting and untrue review. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Work wherever you need to with flexible access to our global network of workspaces. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? This company bills you for services you do not use. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. One business week has passed since I post it here. Setting up an automated payment is straight forward and can be done through the online portal. They charge an excessive retainer fee. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Location: Singapore Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. This will surely increase the credibility of your complaint. Requesting your refund is easy. Regus helps businesses find and create the right workplace for their people. Lets find the right workspace for you and your team. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Log in to access all our services and products Email. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. October 14 The company left an official comment on this complaint. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. As you can see from your statement of account, available online (e.g. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Its an automated process. The complaint has been investigated and resolved to the customers satisfaction. They are about people. Regus always emphasized that it keeps its policy. And of course, they just charged me $244 for November. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. I couldn't get my retainer and called them. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Ts and Cs apply. Share your photos and videos with others to prove the truth of your words. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. You should receive your refund within 30 days after your agreement end date. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Suggested companies are based on peoples browsing tendencies. Regus are not transparent with their pricing. This company bills you for services you do not use. I posted the review here and Sandra replied to me. October 6 The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. This will surely increase the credibility of your complaint. Please remember that the retainer is refundable at the end of your agreement. Our coworking spaces are designed with collaboration in mind. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. I asked a receptionist to help my issue to the Regus help desk. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. This company offers executive suites & office space, virtual offices and meeting rooms. Trustpilot is assessing this review in accordance with our flagging process. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com You should receive your refund within 30 days after your agreement end date. but when u need support / CS to talk and solve ur problems its literally non existant. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. 25% off. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. I was a customer with a licensing agreement set to expire on December 31, 2022. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I have been renting an office space at Regus in Kings Hill for over 12m now. Hi Hannah, Im sorry if you felt the need to escalate this. I cannot stress enough the lack of professionalism and poor service. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Regus is a complete and total scam company. Hi Stephen, Requesting to have your retainer refund is an easy process. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees.