I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. I mean what do they think we are frauding by going to the dr or getting medication? To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. Where does it work? Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. There is some complexity to how fleet cards work. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. Ways to Save. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). They were completely unreasonable to deal with. I really would love to accept the Voyager card here at our business. This wide-angle prime lens may be compact but it packs powerful features. As more data is collected and trends identified, he expects losses to decrease even further. I send that in and thats not good enough. As a result, standard interchange rates that are the standard of such networks are not applicable. Required fields are marked *. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. Which I upload. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. All this has to be illegal. We're happy to help. Fraudulent? Wex and Voyager cards can be used at any participating gas station. WEX took nearly $4,000.00 from my business account. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. Where does it work? If it is not, click the Create a new QuickBooks account radio and enter the bank account name. This review will focus on Wexs payment acceptance products for merchants. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! A few months later an obnoxious debt collection company starts hounding us. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. Right during our most busy time of the year. And how has this not already generated a class action lawsuit? Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. We were then told that the 6.99% was the periodic rate rather than the APR. EFS accounts | Customer support | WEX Inc. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. How does this make any sense whatsoever?? Do NOT use this company if you can avoid it. Furthermore, there are specific store-branded card networks offered by particular brands. They lost a very long term customer over this. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. UPDATE: Not menti. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Processing statements are intentionally complicated so that they can overcharge you. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen Talked to their rep. he would settle account for $100, which we paid They didnt migrate that amount over to the new. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. For the tightest security, use Exact Match. how to accept wex cards - weirdthings.com Under the Contract ID drop-down, choose the account from which the money code will be drawn. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. and wont correct it. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 This allows us to see the company through a different lens or perspective than we normally would. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. That means finding a processor who is familiar with B2B transactions. Insert the card into the pump or attendant swipes the card in the station. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Im now on my 3rd time submitting the form to them. Choose Prompts in the top menu, then Update Prompts. The agreement with Pep Boys continues to increase the services . As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. Most horrible experience with fuel cards. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) Youll need to contact your credit card processor. Referral Partners Our card works at a variety of merchants. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. Still, businesses must have specific equipment set up for companies to accept them. We had NEVER HEARD OF THEM. Their final email to me was, yes it sucks but sorry. Charged to my bank account, we do not own a card. From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. Wex wouldnt help at all, just lied and wasted our time. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. I have never gotten a paper receipt ever in the last 10 years. Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. Learn more about our monetization policies here. WEX appreciates the BBB bringing this to our attention. If you would like to interview Phillip for your story or podcast, please reach out here. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. Ready to see pricing for your specific business? These revenues in no way influence our ratings or reviews. Below is a detail of the most common types of fleet cards. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Worst gas card ever. They claim they need a receipt. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. Still, businesses must have specific equipment set up for companies to accept them. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. I just got my second invoice from WEX. WEX adds Visa to virtual payments offering. They are trying to cover up their lies by sending some spam emails as well. Related Article: Introduction to Credit Card Processing Rates and Fees. In the Issue To field, enter the payeefor example, the driver or merchant. Wex Fleet has left a very bad impression. Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). Wex gas card approval NO PG! - YouTube WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. Just give me my money! Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill The benefits of accepting fleet cards The benefits are straightforward. It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. However, they will continue to take my monthly contribution out of my paycheck. Get the truth here. To create a new policy, click Policy Management in the top menu, then Create New Policy. As with most things in business, if you make it easier for customers, youll see more sales. These processors offer Quickbooks integration and have low rates. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. I called to have the charge removed, they said I had to have the account number to do that. Finance. How does it work? WEX Reviews: 1,048 User Ratings - WalletHub In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. Do I need to contact my bank? I have been trying to get my claim processed for a month now. This company is either competent or fraudulent. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. I have no choice but to involve my attorney for CEASE and DESIST. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. Pumacard - Fuel Cards Australia Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. Deny most claims with no reasons. Get special fuel discounts and save on products and services for your business. Our card works at a variety of merchants. At least thank me for giving you $1,000 that was meant for my 5 year olds education. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. Enroll to Use State Fleet Card for Fuel Purchases - California The search results appear on the bottom of the screen. ERGs drive diversity by fostering new bonds and communities across the company. You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. Youll want to find a company that will charge you as close to cost as possible. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? Choose Cash Advance from the drop-down menu. Fleet cards can also limit the number of transactions or caps on each transaction. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. Id rather just use my Spark card and get the cash back. WEX fleet cards are used by more than 11 million vehicles worldwide. Store Branded Cards Fleet card offering without a traditional card network. Again, there was NO explanation or warning. PDF Commonly Asked Questions Regarding The WEX Health Card - Participant Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. Your email address will not be published. However, you can get an idea of the interchange rates you can expect to pay. Getting paid to re-write this page? Portland, ME USA 04101. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. It is not intended as legal or financial advice. Disreputable? Hi Ana, They now want a detailed receipt. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. Please please please read reviews and stay away of this company. The card can be used to purchase any type of fuel, including gasoline and diesel. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. For example, a Texaco fleet card can be used at Texaco locations. The Problem is this Wex froze my credit card HSA account they want receipts. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? See this page to learn how we support our operations. Your email address will not be published. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! Ive contacted customer service multiple times and spent long times on chat and hold both times. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.