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You dont necessarily have calls every minute, however, which makes the hourly rate suspect. But what good is making your own schedule if you cant get a schedule? Community. Hello, Liveops. I don't mind the extra training if they had compensation for it. Get Directions Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Suite 390. If there are system issues, you will not get paid. No problem. Documenting details of calls and customer interactions. Managing multiple systems, programs, and screens simultaneously. You can also manage cookies in your browser settings. Which equals no money! We use cookies to improve your experience on our website. Submit ticket. Agent Sign-In. Developer Center. Is Liveops nation legit? It had to work on any device, including mobile phones, and it had to be entirely cloud-based. about the agent experience and application. Get started on your new home business Flexibility. Copyright 2023 Liveops, Inc. All rights reserved. You get to dictate when and how often you commit to providing services. Still have questions? Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. The only downside is a lot of training without pay. IT Support You are using an unsupported browser. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Norton 360 with LifeLock helps keep your digital life safer. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Take our quick quiz and well recommend our top client matches for you. To find out more, read our Privacy Policy and Cookie Policy. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Sound: Must have a sound card installed and be equipped with speakers or headphones. Hard to get in contact with managers for help. Remember me. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Looks like you have Javascript turned off! Submit an application for an available virtual contact center opportunity. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Earning potential. I wish there was some type of base pay. Intelligent Sign an Independent Contractor Agreement. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Want to become a Liveops agent? View our background requirements here. Login to know the status of the ticket. Want to give someone something unique this holiday season? Or you do, but sit & sit with few to no calls? Pros. Forgot Password Enter the email address associated with your account. Copyright 2023 Liveops, Inc. All rights reserved. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Independent Contractor management Ditch the paperwork and endless manual tasks. Director of Customer Care, healthcare organization. Independent Contractors are responsible for expenses and control their profit and loss. First, check out our frequently asked questions about the agent experience and application process. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. Avoid Recruiting Scams 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. The world class support of Liveops and unparalleled access to world-renowned clients. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Whats it like to be self-employed and provide virtual contact center services? Live Nation currently has about 15,000 internal employees using some 250-plus applications. Apply now and a member of our team will work quickly to review . A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Earning potential. I like feeling like Im helping people all from the comfort of home. Existing Duo Security enrollments. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales Use your email address or username and password to sign into your WebCE learning center account. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. We cant do this. Independent Contractor Users verify their identity by . Their consistency, professionalism and customer service are unparalleled in the industry. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Liveops SWA Array Overview This app integration supports Single Sign-On. No ones done this, Huckabay says. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. GM Regional Customer Care Operations, major utility. Liveops offers work from home in customer service and sales. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. About Liveops Employee benefits & perks. It changed what we focus on as IT, he says. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Okta was leaps and bounds ahead of all the other providers, says Myers. You can make money teaching it online. ; The user selects the Duo Security option. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Heres a direct link to where you can sign up. Functionality Add this integration to enable authentication and provisioning capabilities. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Sell top insurance coverage to warm leads (license required). Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Status. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Build a thriving work-at-home business providing remote customer service for top brands. Thats up to you. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Check the Eligibility requirements and make sure were currently accepting applications in your state. I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. Across the country. Help patients get the most out of treatment plans. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. FLEXIBILITY AT SCALE. Find ready-to-work contractors where and when you need them. Click herefor technical info. Keep contractors happy with accurate payments on time, every time. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. As a lot of people in the company say: it just works. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . All rights reserved. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Provide support to users of top tax software providers. Copyright 2023 Liveops, Inc. All rights reserved. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Not sure which client opportunity (or opportunities!) Your customers deserve the best at every touchpoint. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Now we can focus on making sure IT is partnered with the business in everything they do.. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Find Out How & Apply . Username or Email Password. Login here. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. Were now out of the back room and working with the business to add direct value, Huckabay says. Money is amazing, but like every job there are flaws. They have to be accessible, easy to use, secure, and platform agnostic. No problem. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Reach out to us. Want to become a Liveops agent? And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . Since you are self-employed, you are in control of your profits and losses. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Login to know the status of the ticket. A wide array of jobs -- many of them well-paid -- don't require a degree.. Have additional questions about applying? Learn More. Knowledge Base. This was a tight category! If you have not created a ticket yet then you would need to register or create a new ticket to begin. Support. Liveops Okta. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Scottsdale (headquarters) 1365 N. Scottsdale Rd. To accept cookies continue browsing as normal. Support. Customers sometimes need to speak with a live agent. I wish there was some type of base pay. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. We've been partnering with Liveops since 2010 for all our inbound needs. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. But, the site does not guarantee that youll take calls during those hours. From professional services to documentation, all via the latest industry blogs, we've got you covered. Public Relations e-mail (press@liveops.com) Locations. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. This means you can choose when, where, and how often to work! We use cookies to improve your experience on our website. We understand the complex nature of managing independent contractors. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. This means you can choose when, where, and how often to work! While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. He sees a role for Okta in all of it. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. No matter what industry, use case, or level of support you need, weve got you covered. Find Out How & Apply . Actual earnings may vary depending on client opportunity and support required. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Login to track your existing support requests. See all features. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Client opportunities may have additional requirements, including expanded client-specific certification. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. For 10 years, she successfully owned and operated her own business in her home state of Indiana. which is why weve been helping companies like yours for over 20 years. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. View our background requirements here. Connect contractors to affordable commercial insurances. Unlimited Flex Vacation New Parent Leave Protection. Health, Dental & Vision. To find out more, read our Privacy Policy and Cookie Policy. Learn about Liveops Enterprise Solutions Click Here . Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Join the revolution of the modern contact center! Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. This field is for validation purposes and should be left unchanged. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. One where youre provided with free warm leads? Build a thriving work-at-home business providing customer service for top brands across a number of different industries. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. By Veronicas pandemic story is unfortunately all too common. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Also the hiring process is long and it's unpaid. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Assist customers with orders, questions, and returns. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. To accept cookies continue browsing as normal. When someone leaves, they're deactivated. Keep in mind, the more you service, the higher your earning potential! Browse case studies, customer service tips and other helpful resources for enterprises. Unfortunately they dont pay a minimum per hour like other companies. Username or Email Password. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. And, no calls equals no pay. Or, if, No college? Consider holiday gift experiences. If there are system issues, you will not get paid. Login. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Be a superhero sales agent with great earning potential. fits your experience, personality, and preferences the best? (sales@liveops.com) Press & Media. Apply now and a member of our team will work quickly to review your application and provide next steps. Universal Login. Scottsdale, AZ 85257. Pay, Vacation time, You get to work from home. Were all looking at the same data one version of truth consolidated in a single repository. You don't necessarily have calls every . Support staff employees are great and work hard to keep us busy and motivated. Set your own schedule to work around your life. GROW YOUR BUSINESS Autonomy. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. Live far from an urban center?