charlotte airport baggage claim phone number

It also accommodates baggage claim A1-A3, B, C, D, and E. In the same area, there is also an Info desk, ATM and Baggage service between B and C. Currently, there may be delays with delivery; however, we will make every effort to ensure a speedy processing and ask for your understanding. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 Distance From Uptown Charlotte: 8 miles (13 km) Website: cltairport.com Phone Number: 704-359-4013 Destinations Served: 179 nonstop destinations globally Daily Flights: 1,424 Flight Information: Departures and arrival information can be viewed online. Ans: Contact American Airlines via phone or at their lost baggage counter. Alternatively, you also have the option of going directly to the lost property office (Terminal 1, Area A, Level 0, Monday to Sunday from 08:00 hours to 16:00 hours). Airlines are not responsible for pre-existing damage to the bag or if the damage was caused by improper packing. As soon as your baggage turns up at your destination airport, we will contact you to set up a delivery time. www.cityofcapegirardeau.org/departments/airport, Join our e-mail For DOMESTIC travel, airlines are not required to compensate passengers for items they have excluded in their contracts of carriage. Concourse B is located in the southwest area of the airport and has 11 gates numbered B1 to B11. Airlines have tracking systems in place to try to identify the bags location. 3. Review and complete the online claim form, as instructed below. You can find all the information about statutory regulations and time limits with regard to liability and insurance for baggage that is delayed, lost or damaged by the airline here. If you aren't sure where you lost your item, file a lost and found report with us. Whether your bag is declared lost may also depend on the type of itinerary (international vs. domestic), whether more than one airline is responsible for the flight, the airlines searching mechanism, and other circumstances. We are here to support you with your inquiries 24/7. If you have reported your damaged baggage within the legally stipulated period, you can claim settlement of damages under the Montreal Convention. CLT participates in Global Entry for expedited international clearance of pre-approved, low-risk passengers. Charging Stations:These can be found in all concourses and some gate areas. Let's face itit's pretty easy to lay down your phone or laptop and then be distracted by something and leave it, or to leave your laptop, cell phone, watch, or even shoes in the TSA checkpoint. Security at Charlotte Douglas CLT Airport The TSA toll-free number is 1-866-289-9673; email: TSA-ContactCenter@dhs.gov. Air Canada, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Southwest, Spirit, Sun Country Airlines, Swift Air, United Airlines, Viva Aerobus, Volaris. There are also customer service volunteers throughout the airport that can be easily identified by their bright yellow shirts. Day passes can be purchased for the American Airlines lounges and hourly passes for Minute Suites. Learn more about the process for delayed and damaged bags. Level 3 is the mezzanine level with a USO lounge, chapel, and nursing room. Opens another site in a new window that may not meet accessibility guidelines. Receive email updates about the latest in Safety, Innovation, and Infrastructure. There are several shops and restaurants in Concourse D with more situated in the D/E connector. According to the Travel Market Report, average TSA Wait times at CLT are 13.2 minutes.The busiest times for Charlotte airport security are from 5:00 PM to 6:00 PM when the wait can be 29 minutes. Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. This location does not accept cash or checks. Federal government websites often end in .gov or .mil. Just outside of the concourse is a large American Airlines Admirals Club that is situated in the D and E gate connector, and the closest security checkpoint is checkpoint C. There are several shops and restaurants in Concourse C and flights are operated exclusively by American Airlines. If you cannot find your baggage upon arrival at your destination, notify Copa Airlines baggage service that you have not received your baggage, before leaving the airport. Lounges marked as N/A only allow entry for eligible passengers in their premium cabins, frequent flyer programs, or participating credit card programs. Valuables such as jewellery, money, or laptops must be transported in your carry-on baggage and are excluded from liability. Considering the number of passengers CLT serves, its quite a compact airport and does not require the need to travel by train or shuttle in between departure areas all concourses are accessible by walking. My question is will we be allowed to remain inside an area in the airport so we do not have to go through security to catch our connecting flight? Gates A1 to A8, and A10 to A13 are closest to the main terminal and gates A21 to A25 and A28 to A29 are further north of the airport accessible via a connector with moving walkways. Award nights start at 43,000 Hilton points per night. Im flying through CLT from Connecticut to Turks & Caicos. We are traveling OMA to DUB via CLT, with a lengthy layover. Hot Tip: To become a Priority Pass member, check out our dedicated Priority Pass article and the best credit cards for Priority Pass access. I am connecting at CLT to travel to Bermuda. Reporting the damage straight away at the airport, Report damage online up to three days after your flight, Report damage that occurred on flights longer than three days ago online, Items accidentally left behind at the airport or on the aircraft, Single items missing from checked baggage, Liability for your baggage and statutory reporting deadlines, at the Lufthansa baggage tracing counter at the airport or. Sun., Mon., Thur., Fri.: 5:15 a.m. to 10:30 p.m. 4240 Scott Futrell Dr., Charlotte, NC 28214, 2700 Little Rock Rd., Charlotte, NC 28214, 2731 Little Rock Rd., Charlotte, NC 28214, 2400 Cascade Pointe Blvd., Charlotte, NC 28208, 2707 Little Rock Rd., Charlotte, NC 28214, 3425 Mulberry Church Rd., Charlotte, NC 28208, 2625 Little Rock Rd., Charlotte, NC 28214, 3315 Scott Futrell Dr., Charlotte, NC 28208, 4238 Business Center Dr., Charlotte, NC 28214, 2541 Little Rock Rd., Charlotte, NC 28214, 3055 Scott Futrell Dr., Charlotte, NC 28208, 2800 Coliseum Centre Dr., Charlotte, NC 28217, 4119 S. Stream Blvd., Charlotte, NC 28217, 108 Airport Commons Dr., Charlotte, NC 28208, 212 W. Woodlawn Rd. Number of Bags Damaged . The majority of missing items of baggage are found within the first 24 hours. To connect, select the network CLT Free WiFi and launch your browser. Does CLT provide shuttle rides between gates/terminals? CLT acknowledges that it is operating almost at maximum capacity and is in the midst of many renovation projects to expand and enhance its facilities. What are airlines responsibilities when they damage your baggage? To reach Concourse E, take a right out of Concourse D, or to reach the other concourses, continue straight along the moving walkways. Assistive devices used by passengers with disabilities that are lost or damaged during INTERNATIONAL air travel are subject to the maximum liability limit set by the applicable international treaty. La Quinta Inn Charlotte Airport, North Carolina NC. Once your incident report is created, you will need to continue the process by filing a claim. If you have already filed a claim please contact our Call Center to receive information about the delivery status. If your claim is approved, you will receive a letter and form to complete regarding settlement agreement and/or payment methods. Reach out to us on one of our various channels below, at any time, and we will assist you shortly. Directions for submitting a mishandled baggage claim: 1. This site does not include all credit card companies or all available credit card offers that are on the market. You can change the delay claim to a total loss claim any time within two years from the original delay claim filing date. It may be helpful to use this technology to locate your baggage, if available. Walkways from the Level 2 elevator lobbies provide access to and from the terminal. All rights reserved. In addition, as an Amazon Associate we earn from qualifying purchases. Any additional time will be charged at a reduced rate of $28 per hour. 6125 Wilkinson Blvd Charlotte, NC 28214 CLOSED NOW 3. An American Express Centurion Lounge is also located in the Concourse D/E connector on the mezzanine level. You can map your route between two points across multiple levels of the terminal and view estimated walk times between two points. 704-359-4027) is located on the Baggage Level and provides general airport information, tourism information of Charlotte and the Mid-Carolinas Region, and paging services. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288Special Drawing Rights (approximately $1,700.00 US) per passenger. You can report the damage to the Lufthansa baggage tracing counter at the airport. Animal relief area Baggage claim: Zone A Outside relief area Between concourses A and B Concourse A Charlotte Airport: A Brief History Timeline In 1936, Charlotte Municipal Airport opened, and was operated by the City of Charlotte. Conditionally approved passengers are required to attend an interview at a Global Entry Enrollment Center to finalize their application. Charlotte, * Hours are subject to change without notice. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. Use the real-time parking map to check availability in the Hourly Deck and other CLT parking facilities. If an airline unreasonably refuses to consider a bag lost after it has been missing for an unreasonable period of time, the airline could be subject to enforcement action by the DOT. When the damage to the bag cannot be repaired, airlines will negotiate a compensation amount based on the value of the bag and its depreciation. Southwest Airlines operates out of Charlotte Douglas International Airport and flights usually depart and arrive from Concourse A. American Airlines, Delta Air Lines, and United offer curbside check-in at Charlotte Douglas International Airport. If an airline destroys or loses a $20,000 assistive device during a domestic flight, the airline is liable for $20,000. Charlotte Douglas International Airport. We are always very sorry when this happens and take all the necessary steps to get your baggage back to you as soon as possible or to compensate you for any damage it may have suffered. Popular Questions Have a Question? Browse our most frequently asked questions for more information! The airport also participates in Enrollment on Arrival at the Concourse D Federal Inspection Area. Note: If you are not sure if your device is an assistive device, contact your airlines disability or special assistance desk. Airline Baggage Services Air Canada +1-888-689-2247 Visit their website American Airlines Visit their website Contour Airlines +1-888-332-6686 Visit their website Delta Air Lines +1-800-221-1212 Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits. When fully complete, the full terminal expansion project will provide 3 large security checkpoints, pre-security concession spaces, charging stations, and new ticketing counters. Concourse A has a total of 19 gates split across 2 areas. For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. You may also call 704-359-5555 for the latest parking information. Please complete and submit the Lost & Found Reporting Form so the Airport can better assist you in locating your lost item(s). When does an airline consider a bag lost? Contact Reservations Back to top Most importantly, if the delivery address or your contact details are incorrect or if they have changed, you can amend these here. An official website of the United States government Here's how you know. Track Flights, Search Fares, Locate Airlines. The Special Drawing Right (SDR) is an artificial accounting unit created by the International Monetary Fund (IMF). An attendant will park your park vehicle and help you with luggage as needed.. A variety of car services are available, including car washes, NC state auto inspections and more. You will receive an acknowledgement letter with instructions and a control number four to six weeks after you submit your claim form. Passengers may wish to consider purchasing additional insurance for valuable items. The law applies in the case of both national and international carriage between contracting states. Take I-77 N and use the right 2 lanes to take exit 1A-B for I-485 towards Pineville/Huntersville. * Hours are subject to change without notice. If your destination requires specific travel documents, remember to bring a completed copy with you to the airport. Valet parking is available daily from 5 a.m. to 11 p.m. and costs $35 per day. If youre in a rush or are just looking for the most convenient option, then a curbside valet service is available at the far east end of the departures level. Lounge access may be restricted at times due to capacity. In the event that you dont notice the damage until you have arrived home or at your hotel, you must report it in writing within the legally stipulated period of seven days after your flight. CLTs Enrollment Center is located in the baggage claim area of the main terminal and is open Monday to Friday, 1 p.m. to 8 p.m. This applies even if passengers did not disclose, when they checked-in, that these items were packed in the bag. Daily: 4:15 a.m. - 10:30 p.m. Baggage claim: Zone A Parking for disabled passengers is available in all parking lots and shuttle buses are accessible for wheelchair users or those with mobility concerns. It will NOT be published. Passengers have an obligation to minimise damages; this means that expenses must be kept as low as possible in the event of temporary loss of baggage. Copyright 2020 Corporate Flight Management d.b.a Contour Airlines. The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned. If assistance is needed, please call 704.359.4038. Concourse D is located on the east side of the airport and is the main concourse for international flights. The concourses are all past security and within walking distance of each other, so there is no need to take a train or shuttle bus to get to your gate. To reach Concourse A, take a left out of Concourse B, or for the other concourses, take a right out of Concourse B. Concourse C has 14 gates numbered C2 to C11, C13 to C15, and C19 and is located in the southeast area of the airport. Distance From Uptown Charlotte: 8 miles (13 km) Airline Reservation Hotline Airlines Airline Ticket Agencies Travel Agencies More Info 2 YEARS WITH (800) 573-2452 Serving the Charlotte Area OPEN 24 Hours For prohibited items open http://www.tsa.gov/public/ For Global Entry info open cbp.gov.globalentry/about Security checkpoints are open at the following Concourses, operating at different schedules: For some of these, the contact number is just the main airport number. The long-term 1 and long-term 2 parking lots are accessible by riding the courtesy shuttle bus to/from the terminal and cost just $10 per day to park. After 90 days, any item left unclaimed will become the property of the city. Pet Relief Areas: Pet relief areas are located inside and outside of security: Duty-free: Duty-free shopping can be found in the international concourse, Concourse D. Smoking Areas: Smoking is not permitted inside the airport anywhere. The current value is always taken into account when determining the amount to be refunded. Lost & Found. It is essential that you keep this. Take US-74 W from Charlotte and after approximately 4.5 miles, use the left 2 lanes to turn left onto N. Josh Birmingham Parkway for access to the airport. Screening at certain airports is performed by private companies and not TSA. For checked baggage, the airline is liable, regardless of fault, for any damage caused to the baggage in its care. You may file a claim if you are injured or your property is lost or damaged during the screening process. DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. Liability is governed by the Montreal Convention. Terms apply to offers below. On the form, choose 'Status of delayed bags' from the 'Subject' pull-down menu, then fill in your information. For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. Is a reservation required or a telephone # to call when landing? Please provide a description of the damage (500 character limit) Attach Pictures . Travel and health restrictions by destination. The exchange rate is subject to fluctuations and is set by the International Monetary Fund. Security Checkpoint TSA Lost and Found, 704-916-2200 Restaurants and Food Court HMSHost, 704-359-4997 Retail Stores The Paradies Shops, 704-359-1890 All other areas CLT Airport Lost and Found, 704-359-8765, or e-mail: Please contact your individual airline to learn their policies on traveling with pets. Share sensitive information only on official, secure websites. Weve listed hotels below that are 1.6 to 4 miles from the airport, ordered by distance. For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage. For all comments about this website, please click here to contact us. Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airlines control during transportation (subject to maximum limits on liabilities).