alight customer care representative job description

Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. This training will take place during the first 5-weeks of your employment, and the hours are full time. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. Interested in Workday positions? Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). To deliver on this purpose, we do things differently. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, We are forthright and genuine when we speak. From company leaders to our newest colleagues, we all play a role in bringing our values to life. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Our people are our greatest assets at Alight Solutions because People Matter! View this and more full-time & part-time jobs in Miami, FL on Snagajob. Explore careers Media or Investor inquiries? In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. A 401k plan that includes a corporate match. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Carry out monitoring visits to verify information provided by . Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. * Express yourself in an open and honest manner Alight also offers a comprehensive benefits package. Esto te describe? We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Full Job Description. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Benefits start on your first day of employment, Programs & activities that give back to our. Location: San Juan, Puerto Rico. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Accurately documenting all conversations and actions taken on each interaction. Read more |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only You have reached your maximum number of active job alerts. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). This role requires that qualified candidates must reside in one of the following states: Customer Service / Guest Services, Part-Time Are you interested in helping us shape the future of work and life for organizations, people and their families? Only applicants from locations above will be considered. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Qualifications for a job description may include education, certification, and experience. We strive for Excellence Every Day by collaborating with our clients and colleagues. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. at Alight Solutions. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. People can always trust us to say what we mean and depend on us to do what we say. There is no travel required for this position. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Disabled Person, Inc. Required Skills. We're always looking for great talent. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Their job is to help ensure customer satisfaction. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Quick Apply. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Our story starts with a simple universal truth: Every business is a people business. * Demonstrate a positive attitude, self-awareness and embrace feedback You will be notified during the hiring process which checks are required by the position. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat Health insurance is either BCBSIL or Kaiser depending on where you are located. We strive for Excellence Every Day by collaborating with our clients and colleagues. Take the first step today by joining our talent community. These teams are a critical component of Alights health care,retirement and HR-delivery services. Must be able to work a flexible schedule based upon high call volume needs. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Apply online instantly. This job listing has expired and the position may no longer be open for hire. Our story. DISCLAIMER: Join our team. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Job Details. This may include additional research and ongoing casework. You're able to quickly input and retrieve data while working with the customer on the telephone. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) . Explore open roles at Alight. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Alight Easy 1-Click Apply. It's why we're so driven to connect passion with purpose. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. You have successfully created a new job alert. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. We strive for Excellence Every Day by collaborating with our clients and colleagues. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . Help make it more accurate by adding yours. Our people are our greatest assets at Alight Solutions because People Matter! * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. We want you to join our company with 25 years of industry experience. Check out our current jobs that have a virtual/work from home option. We are not an agent or representative of any employer. https://www.consumer.ftc.gov/articles/0243-job-scams. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Health, Dental, Vision, Life Insurance and more. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Cons. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. We are Alight Solutions. Alight - 3.1 San Juan, PR. The estimated base pay is $36,558 per year. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Learn more at . Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Visit the company website to obtain information on the company and review the job description prior to your interview. At Alight, we are reimagining how people and organizations thrive. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. You have We reward continuous improvement and encourage you to own your own development. Customer Care Representative Human Resources. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. All Rights Reserved. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Mid Level We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. In addition to a base salary, this position may be bonus eligible. This job is no longer accepting applications. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. Alight Easy 1-Click Apply. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Alight Solutions offers a promising . Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. They may often give instructions by phone and besides performing clerical tasks, they also assist . Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. This position supports Alight s benefits administration and HR BPO platform businesses. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. It's why we're so driven to connect passion with purpose. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Alight is committed to the continued development of our colleagues. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. At Alight, we are reimagining how people and organizations thrive. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution.